When you buy an investment property, you’re trusting that someone else will care for it as you would. You expect transparency, proactive service and a reliable point of contact. But too often, landlords are left frustrated, in the dark or chasing answers they shouldn’t have to chase.
It doesn’t have to be that way. And frankly, it shouldn’t be.
What we hear from landlords
Many of the landlords who come to us have similar stories. Their last agency stopped responding. Their property wasn’t inspected for over a year. Tenants moved in without proper vetting. Small maintenance issues snowballed into big problems.
We’ve heard things like:
- “I never spoke to the same person twice.”
- “I had to chase them to find out if rent had been paid.”
- “They missed important notices and it cost me money.”
- “It felt like they were always too busy for me.”
This kind of service isn’t just frustrating, it’s risky. It puts your investment, your income and your peace of mind at stake.
What you should expect instead
A good property manager doesn’t just tick boxes. They build trust. They know your property. They speak to your tenants with respect. And they keep you in the loop at every step.
At Laing & Co., our goal is to make property ownership feel easier. That starts with simple things: returning your calls, inspecting your property on time, following up on maintenance and screening tenants properly.
Tenant matching done differently
Placing the right tenant in the right home is one of the most important things we do. It’s not just about credit scores and forms. It’s about having conversations, understanding people and looking for a good fit.
We go beyond the basics. We keep track of tenant enquiries and often match them to properties before they even hit the market. This saves time, reduces vacancy periods and leads to happier tenancies for everyone involved.
Proactive, not reactive
Many agencies only respond when something goes wrong. At Laing & Co., we stay ahead of the game. We check in regularly, raise concerns before they become issues and communicate clearly along the way.
Whether it’s a routine rent review or a repair request, we don’t let things fall through the cracks. We use smart systems to stay organised, and a small, connected team to stay responsive.
No handovers or gaps
Because our principal is involved in every property, we don’t have gaps in service when staff change. You’re never left with someone new who doesn’t know the history. That continuity means better outcomes, fewer mistakes and a smoother experience overall.
Support when you need it most
Being a landlord isn’t always straightforward. There can be sensitive situations, urgent issues or tricky decisions to make. We’re here to guide you through all of it with calm, honest advice.
We’re not here to overwhelm you with jargon. We’re here to simplify things, step in when needed, and give you space to relax knowing your property is in safe hands.
Final thoughts
You shouldn’t have to chase your property manager for answers. You shouldn’t feel anxious every time the tenant calls. And you definitely shouldn’t be paying for a service that isn’t delivering.
If your current agency isn’t giving you the experience you deserve, it might be time for a change. At Laing & Co., we’re ready to show you how property management can feel better.
